The purpose of this article is to explain how to set up contacts that will be used for application support.
Setting up a contact email
To set up contact emails, navigate the “System/Settings and customization” and then navigate to the “Support” tab.
You will need to fill the following fields to contact system support from the home page successfully:
- Purpose of mail – Describe the purpose of an email and phone call.
- Email – Provide the desired support email address. The first “Email” field is mandatory, and it will be the default email address.
- Phone number – Provide the desired support phone number.
- Additional info text– Here, you can provide useful details about why you contact the support. For example, what is the expected time for an email response to the customer’s issues or business hours when support is available, etc.
- Confirm – Save the changes.
- Cancel – Delete everything entered before saving.
You can add up to 3 contacts for users to choose from. However, it is required to have one support contact configured.
You can contact support from the login page, as well as after the user has logged in.