Customer Success Story – CCVA Case Study

1  About CCVA

Council for Certification in Volunteer Administration is a company with a clear and strong mission to advance excellence in volunteer administration by delivering professional certification and advocating ethical practice. Intending to facilitate recruiting volunteers by passionate and powerful leaders, the company provides certifications on the international level.

2  The Challenge

The idea was to find the perfect software engine that would assure a 100% secure solution to prevent cheating for candidates doing tests remotely.

However, due to the global distribution of candidates all over the states and in different time zones, live remote proctoring is not the most efficient option.

Moreover, the organization was looking for a process that would remain simple even for technically uneducated individuals.

3  The Solution

The employment of YouTestMe GetCertified in CCVA means transferring to a completely automated process that removes the need for manual certificate assignment, suspension after certification expires, and reassignment.

With the implementation of YouTestMe GetCertified:

  • certification and recertification are entirely automated
  • number of test retakes and schedule are predefined
  • a trial test option is offered for candidates to get familiar with the process
  • YouTestMe premium support service is available via phone line or e-mail
  • cheating on exams is prevented due to AI proctoring software that recognizes suspicious behaviors and provides the final result as positive or negative

Furthermore, CCVA saved a significant amount of time because the YouTestMe team performed:

  • technical support for CCVA staff
  • data load
  • test creation
  • organization of a trial test

4  Testimonial

“The Council for Certification in Volunteer Administration is pleased to be using YouTestMe as our online testing platform and proctor. YouTestMe is an incredibly user-friendly product that evolves to meet customer needs. The client support we receive, the quick response times, and the guidance have allowed us to focus more time on preparing test-takers.

We recommend YouTestMe to organizations considering an online testing product.”

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