Is customer support available during the proctored exam?
Our team will be providing technical support during the proctored exam based on the support package that was purchased. We provide support for your admins via email and phone, with the response time defined in your level of support.
As for the support for the candidates, that option is included in the Premium Support. However, different options can be additionally included during the testing windows:
Automated proctoring with premium support during selected days
- Live proctoring with YTM proctors support
- Live proctoring with YTM proctors with premium support during selected days
- Or live proctoring with your proctors with premium support during selected days
Note that the difference between Premium Support and employing YTM proctors for live monitoring is that proctors are able to intervene and assist candidates using a webcam and live chat during their test-taking process. On the other hand, Premium Support is available only through email or phone.
For more information on proctoring, please check our website.
To demonstrate what live proctoring looks like from a student’s perspective, please watch this video.